Sorena

SHIPMENT OF PRODUCTS TO GREECE AND CYPRUS

• Shipments are made every day from Monday to Friday from 9 am to 2 pm (excluding Saturdays and holidays). Parcels are sent throughout Greece & Cyprus from our store in Chalkida, Ermou 23 (tel. +30 22210 86322).

• Orders up to €69.90 have a shipping cost of €3.50. Free shipping for purchases of €70 or more (only for Greece)

• For sending products to Cyprus, the shipping costs are €17

• The Cash on Delivery service is charged with an amount of €1.50 and is valid exclusively for Greece up to the amount of €500 (for larger amounts see other payment methods)

• All products, if available, are sent by Speedex or Geniki Taxydromiki (courier) service and delivered within 2-5 working days from the order confirmation day (for Cyprus 7-12 days)

• Excluded are the cases for which it cannot be possible to transport the parcels due to weather conditions, strikes or holidays

• In case you want to receive the package with your own courier service, then the transport costs are borne by you and the store is not responsible for any delays that may occur

• Saturday deliveries are made after consultation with the customer by phone and there is an extra charge for transport

• Orders placed before 14:00 on working days (Monday-Friday) are dispatched the same day, otherwise they are processed and dispatched the next working day

• Orders are delivered 9:00 - 17:00 at your location. Please ensure someone is available to collect and sign for your delivery. Otherwise, you will need to make arrangements with the courier to arrange delivery of your shipment

• Pickups from the store are accepted after telephone consultation (+30 22210 86322) for information on the availability of the productsand other information

SHIPMENT OF PRODUCTS TO THE REST OF THE COUNTRIES (INSIDE AND OUTSIDE THE EUROPEAN UNION)

• All products, if available, are sent by courier and delivered within 7-12 working days (Monday-Friday) from the order confirmation day

• The cost of transport is €25 with the ELTA service

• The cash on delivery service is not available. All other payment methods that you can see on the Payment Methods page are valid.

RETURN POLICY

If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the order delivery date. You can either replace your products or request a refund.

PRODUCT RETURN PROCEDURE

Within the period of 14 days that you have to decide on the Return of the product or any part of your order, you must fill in the Product Return Form that you will find in your parcel and here. You fill out this form and place it inside the package for the courier company to pick up.

From the moment we receive the parcel and we will examine whether the returned products are in their original quality condition and have not been removed from their tags. The products must not have been worn, used or soiled, must be sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.

As long as the above conditions are met, only then will we be able to process the request you submitted to us in the product return form.

- What applies only to Greece. The first product change (eg change of number, color, design or product) is made without charge for the customer. Further returns / changes are charged with the amount of 6€ by the cooperating courier company Speedex or General Post .

- In case of cancellation of the order, the value of the product will be returned. Shipping and cash on delivery fees are non-refundable.

- In the event of a return of an order (unclaimed or undeliverable) which has been paid upon completion, €6 shipping & return costs will be deducted from the final amount of the refund.

- For Cyprus, Romania, Bulgaria. Shipping and return costs are borne by the customer.

-For all other countries: Shipping, customs clearance and return costs are borne by the customer.

The shipping details for the return of parcels are as follows:

Beauty Collection
Ioannis Karapetakos and Co. Oe
Chalkida, TK 34100
Ermou 23
Tel: +30 22210 86322
CONTACT

In any case that you need additional help, you can contact our store every day Monday-Saturday from 9 am. until 2 p.m. (except holidays) or via email at info@beautycollection.gr

PRODUCT REPLACEMENT

• We can replace the product or products or part of the order you returned to us with another color, size or code, if availability at this time is possible. In case it is not possible to replace due to unavailability of the requested product, color, size, etc. we offer alternatives such as using a credit coupon that we will send you for future purchases or refunds.
• In case sold incorrectly or defective products from the beginning you can not accept to receive the products or request their replacement. In the case of replacement, we return the order to you with the corresponding correct without charging shipping costs or a refund will be given if you wish.
• To return and replace it product at your place you must fill in the product return form and place it in the package for the courier company to pick it up.
• All returned products must be in their original quality condition and have not been removed from these tabs. The products must be in excellent condition, not worn, used and free of dirt, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition.
• Also, if the product you are returning has a security seal, it should not have been breached.
• We emphasize that you can not return for hygiene reasons: earrings.

REFUND PROCESS

• The refund process can start immediately from the moment the returned items are received in our store and checked, they are excellent and in their original condition.
• Refunds are only made to the original credit card, Paypal account or bank account used to pay for the order.
• Refunds are not made to our physical store, only remotely
• Refunds will be made within  30 calendar days from the date we receive the product you returned to us. Processing time varies depending on the bank and the type of credit card. We can replace your product or products or part of the order that you returned to us with another color, size or code, if availability at that time is possible. 
•  It is possible to credit in the form of a coupon for future purchase from our online store

ESHOP

Call center for orders
Tel: +30 22210 86322
Mon - Friday 9 a.m. - 2 p.m.

contact info

Ermou 23, Center of Chalkida
Chalkida, Evia PC. 34100
Hellas
Tel: +30 22210 86322

OPENING HOURS

Monday Wednesday
9:00-14:00
Tuesday, Thursday & Friday 
9: 00-14: 00 and 17: 30-21: 00
Saturday
9:00-14:30

EMAIL 

Contact us at this email: info@beautycollection.gr

PAYMENT METHODS

You can make your purchases from our online store in the following ways:

• CASH ON DELIVERY ( Available only in Greece) 

In the Checkout process you can choose as a method of payment by "Cash on Delivery". You can pay by cash on delivery when you receive the products from the cooperating courier company. Payment is made in cash. No credit card required. Cash on delivery is free and available only in Greece for orders up to 500 euros.

• BANK DEPOSIT

You can make your payments to one of the accounts in one of the cooperating banks you see below. In this case you will need to send us by email to info@beautycollection.gr the confirmation of your payment to the bank, for the amount you have deposited, in which case your order will be completed with shipment once the deposit appears in our account. Please quote your order number in your payment to avoid delays. This process can take up to 2 working days, depending on the bank's process. Finally, any bank charges should be covered by the customer. It is necessary that the cardholder is also the buyer who executed the transaction.

ALPHA BANK

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection) 

SWIFT/BIC: CRBAGRAA 

Account number: 200002002023126 

IBAN: GR0701402000200002002023126

EUROBANK

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection)

SWIFT/BIC: ERBKGRAA

Account number: 00260213570200704318

IBAN: GR6602602130000570200704318

National Bank of Greece

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection)

SWIFT/BIC: ETHNGRAA

Account number: 48800786898

IBAN: GR2901104880000048800786898

PIRAEUS BANK

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection)

SWIFT/BIC: PIRBGRAA

Account number: 5154068474979

IBAN: GR3601721540005154068474979

VIVA PAYMENT SERVICES

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection)

SWIFT/BIC: VPAYGRAA

IBAN: GR6070100000000968923719015

• PAYMENT BY CREDIT / DEBIT CARD

You can pay for your purchases by debiting your debit or credit card (VISA, MASTERCARD, DINERS, AMERICAN EXPRESS), as well as by prepaid cards. During the credit card payment process you must fill in the number and expiration date of your credit card. In any case of purchase, the buyer must also be the holder of the card used for the transaction.

Note: Interest-free installments are available through the Viva Wallet service, after telephone contact with our store.

•  PAYMENT THROUGH PAYPAL

During the payment process through PayPal you will be redirected to the PayPal page and there you will have to follow the instructions that you will find on the specific website and then complete your order by paying with your PayPal account. You may be asked for additional identification information. and there may be delays in shipping if deemed necessary.

SHIPMENT OF PRODUCTS TO GREECE AND CYPRUS

• Shipments are made every day from Monday to Friday from 9 am to 2 pm (excluding Saturdays and holidays). Parcels are sent throughout Greece & Cyprus from our store in Chalkida, Ermou 23 (tel. +30 22210 86322).

• Orders up to €69.90 have a shipping cost of €3.50. Free shipping for purchases of €70 or more (only for Greece)

• For sending products to Cyprus, the shipping costs are €17

• The Cash on Delivery service is charged with an amount of €1.50 and is valid exclusively for Greece up to the amount of €500 (for larger amounts see other payment methods)

• All products, if available, are sent by Speedex or Geniki Taxydromiki (courier) service and delivered within 2-5 working days from the order confirmation day (for Cyprus 7-12 days)

• Excluded are the cases for which it cannot be possible to transport the parcels due to weather conditions, strikes or holidays

• In case you want to receive the package with your own courier service, then the transport costs are borne by you and the store is not responsible for any delays that may occur

• Saturday deliveries are made after consultation with the customer by phone and there is an extra charge for transport

• Orders placed before 14:00 on working days (Monday-Friday) are dispatched the same day, otherwise they are processed and dispatched the next working day

• Orders are delivered 9:00 - 17:00 at your location. Please ensure someone is available to collect and sign for your delivery. Otherwise, you will need to make arrangements with the courier to arrange delivery of your shipment

• Pickups from the store are accepted after telephone consultation (+30 22210 86322) for information on the availability of the productsand other information

SHIPMENT OF PRODUCTS TO THE REST OF THE COUNTRIES (INSIDE AND OUTSIDE THE EUROPEAN UNION)

• All products, if available, are sent by courier and delivered within 7-12 working days (Monday-Friday) from the order confirmation day

• The cost of transport is €25 with the ELTA service

• The cash on delivery service is not available. All other payment methods that you can see on the Payment Methods page are valid.

RETURN POLICY

If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the order delivery date. You can either replace your products or request a refund.

PRODUCT RETURN PROCEDURE

Within the period of 14 days that you have to decide on the Return of the product or any part of your order, you must fill in the Product Return Form that you will find in your parcel and here. You fill out this form and place it inside the package for the courier company to pick up.

From the moment we receive the parcel and we will examine whether the returned products are in their original quality condition and have not been removed from their tags. The products must not have been worn, used or soiled, must be sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.

As long as the above conditions are met, only then will we be able to process the request you submitted to us in the product return form.

- What applies only to Greece. The first product change (eg change of number, color, design or product) is made without charge for the customer. Further returns / changes are charged with the amount of 6€ by the cooperating courier company Speedex or General Post .

- In case of cancellation of the order, the value of the product will be returned. Shipping and cash on delivery fees are non-refundable.

- In the event of a return of an order (unclaimed or undeliverable) which has been paid upon completion, €6 shipping & return costs will be deducted from the final amount of the refund.

- For Cyprus, Romania, Bulgaria. Shipping and return costs are borne by the customer.

-For all other countries: Shipping, customs clearance and return costs are borne by the customer.

The shipping details for the return of parcels are as follows:

Beauty Collection
Ioannis Karapetakos and Co. Oe
Chalkida, TK 34100
Ermou 23
Tel: +30 22210 86322
CONTACT

In any case that you need additional help, you can contact our store every day Monday-Saturday from 9 am. until 2 p.m. (except holidays) or via email at info@beautycollection.gr

PRODUCT REPLACEMENT

• We can replace the product or products or part of the order you returned to us with another color, size or code, if availability at this time is possible. In case it is not possible to replace due to unavailability of the requested product, color, size, etc. we offer alternatives such as using a credit coupon that we will send you for future purchases or refunds.
• In case sold incorrectly or defective products from the beginning you can not accept to receive the products or request their replacement. In the case of replacement, we return the order to you with the corresponding correct without charging shipping costs or a refund will be given if you wish.
• To return and replace it product at your place you must fill in the product return form and place it in the package for the courier company to pick it up.
• All returned products must be in their original quality condition and have not been removed from these tabs. The products must be in excellent condition, not worn, used and free of dirt, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition.
• Also, if the product you are returning has a security seal, it should not have been breached.
• We emphasize that you can not return for hygiene reasons: earrings.

REFUND PROCESS

• The refund process can start immediately from the moment the returned items are received in our store and checked, they are excellent and in their original condition.
• Refunds are only made to the original credit card, Paypal account or bank account used to pay for the order.
• Refunds are not made to our physical store, only remotely
• Refunds will be made within  30 calendar days from the date we receive the product you returned to us. Processing time varies depending on the bank and the type of credit card. We can replace your product or products or part of the order that you returned to us with another color, size or code, if availability at that time is possible. 
•  It is possible to credit in the form of a coupon for future purchase from our online store

ESHOP

Call center for orders
Tel: +30 22210 86322
Mon - Friday 9 a.m. - 2 p.m.

contact info

Ermou 23, Center of Chalkida
Chalkida, Evia PC. 34100
Hellas
Tel: +30 22210 86322

OPENING HOURS

Monday Wednesday
9:00-14:00
Tuesday, Thursday & Friday 
9: 00-14: 00 and 17: 30-21: 00
Saturday
9:00-14:30

EMAIL 

Contact us at this email: info@beautycollection.gr

PAYMENT METHODS

You can make your purchases from our online store in the following ways:

• CASH ON DELIVERY ( Available only in Greece) 

In the Checkout process you can choose as a method of payment by "Cash on Delivery". You can pay by cash on delivery when you receive the products from the cooperating courier company. Payment is made in cash. No credit card required. Cash on delivery is free and available only in Greece for orders up to 500 euros.

• BANK DEPOSIT

You can make your payments to one of the accounts in one of the cooperating banks you see below. In this case you will need to send us by email to info@beautycollection.gr the confirmation of your payment to the bank, for the amount you have deposited, in which case your order will be completed with shipment once the deposit appears in our account. Please quote your order number in your payment to avoid delays. This process can take up to 2 working days, depending on the bank's process. Finally, any bank charges should be covered by the customer. It is necessary that the cardholder is also the buyer who executed the transaction.

ALPHA BANK

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection) 

SWIFT/BIC: CRBAGRAA 

Account number: 200002002023126 

IBAN: GR0701402000200002002023126

EUROBANK

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection)

SWIFT/BIC: ERBKGRAA

Account number: 00260213570200704318

IBAN: GR6602602130000570200704318

National Bank of Greece

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection)

SWIFT/BIC: ETHNGRAA

Account number: 48800786898

IBAN: GR2901104880000048800786898

PIRAEUS BANK

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection)

SWIFT/BIC: PIRBGRAA

Account number: 5154068474979

IBAN: GR3601721540005154068474979

VIVA PAYMENT SERVICES

Beneficiary name: IOANNIS KARAPETAKOS KE SIA OE (Beauty Collection)

SWIFT/BIC: VPAYGRAA

IBAN: GR6070100000000968923719015

• PAYMENT BY CREDIT / DEBIT CARD

You can pay for your purchases by debiting your debit or credit card (VISA, MASTERCARD, DINERS, AMERICAN EXPRESS), as well as by prepaid cards. During the credit card payment process you must fill in the number and expiration date of your credit card. In any case of purchase, the buyer must also be the holder of the card used for the transaction.

Note: Interest-free installments are available through the Viva Wallet service, after telephone contact with our store.

•  PAYMENT THROUGH PAYPAL

During the payment process through PayPal you will be redirected to the PayPal page and there you will have to follow the instructions that you will find on the specific website and then complete your order by paying with your PayPal account. You may be asked for additional identification information. and there may be delays in shipping if deemed necessary.