If for any reason you are not satisfied with your purchase, you can return them products within 14 days from the date of delivery of the order. You can either replace your products or request a refund.
PRODUCT RETURN PROCEDURE
Within the 14 days you have to decide on his Return product or part of your order you will need to fill in the Product Return Form that you will find in your package and here. Fill in this form and place it in the package for the courier company to pick it up.
From the moment we receive the parcel and examine whether the returned products are in their original quality condition and have not been removed from these cards. Products must not be worn, used or soiled, must be sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition.
Only if the above conditions are met will we be able to process the request you submitted to us in the "product return form".
- What applies only for Greece.THE first change come true no charge return for the customer.Further changes and returns are charged with the amount of 4 euros from the cooperating courier company Speedex.
- For Cyprus, Romania, Bulgaria. THE first change come true no charge further changes and returns are charged to the amount of 14 euro from the cooperating courier company Speedex.
-For all other countries the first change takes place no charge Further changes and refunds are charged in the amount of 25 euro from the cooperating courier company Speedex.
The shipping details for the return are as follows:
Ioannis Karapetakos and Co. Oe
Chalkida, PC 34100
Tel: +30 22210 86322
In any case you need extra help you can contact our store daily Monday-Saturday from 9 a.m. until 2 pm (except holidays) or via email at firstname.lastname@example.org
- We can replace the product or products or part of the order you returned to us with another color, size or code, if availability at this time is possible. In case it is not possible to replace due to unavailability of the requested product, color, size, etc. we offer alternatives such as using a credit coupon that we will send you for future purchases or refunds.
- In case sold incorrectly or defective products from the beginning you can not accept to receive the products or request their replacement. In the case of replacement, iwe return the order to you with the corresponding correct xwithout charging shipping costs or a refund will be given if you wish.
- To perform its return and replacement product at your place you must fill in the product return form and place it in the package for the courier company to pick it up.
- All returned products must be in their original quality condition and have not been removed from these tabs. The products must be in excellent condition, not worn, used and free of dirt, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition.
- Also, if the product you are returning has a security seal, it should not have been breached.
- We emphasize that you can not return for hygiene reasons: earrings.
- The refund process can start immediately once the returned items are received in our store and checked are excellent and in their original condition.
- Refunds are only made to the original credit card, Paypal account or bank account used to pay for the order.
- Refunds are not made to our physical store, only remotely
- Refunds will be made within 30 calendar days from the date we receive the product you returned to us. Processing time varies depending on the bank and the type of credit card. We can replace your product or products or part of the order that you returned to us with another color, size or code, if availability at that time is possible.
- It is possible to credit in the form of a coupon for future purchase from our online store