Returns policy

If you are not satisfied with your purchase for any reason, you may return the products within 14 days of delivery and request either an exchange or a refund.

Returning products

Products must be returned within 14 calendar days of receipt, as recorded by the delivery company. Items must be in perfect, original condition, unused and unworn, with their original packaging intact. We cannot accept items that are damaged, used or dirty.

Return address

Beauty Collection
Ioannis Karapetakos and Co OE
23 Ermou Street
Chalkida 34100, Greece
Telephone: +30 22210 86322

Refunds

Refunds cover the price of the returned products only. Shipping and cash-on-delivery charges are not refunded.
For international orders, refunds cover the exact price of the returned products. Shipping charges, customs duties, taxes and other additional costs, such as return shipping, are not refunded.
The refund process can begin once the returned items arrive at our store and have been checked to confirm that they are in perfect, original condition.
Refunds are made only to the original credit card, PayPal account or bank account used to pay for the order.
Refunds are processed remotely and cannot be issued at our physical store.
We will issue your refund within 14 calendar days of receiving the returned product. Processing times vary by bank and card type.
Subject to availability, returned items can be exchanged for another colour, size or product.
You may also choose a credit voucher for a future purchase from our online store.

Exchanges

For Greece only, the first exchange—for example, a different size, colour, style or product—is free. Further returns or exchanges cost €7 through our partner couriers, ACS or Courier Center.
Exchanges depend on availability. If the requested product, colour or size is unavailable, we can offer an alternative, a credit voucher for a future purchase, or a refund.
If you receive an incorrect or faulty product, you may refuse delivery or request a replacement. We will send the correct replacement without a shipping charge, or issue a refund if you prefer.
To arrange a return and exchange at your address, complete the product return form and place it inside the parcel for the courier.
All returned products must be in their original condition, with all tags attached. They must be unworn, unused, clean, complete, undamaged and sealed where applicable. The original packaging must also be in perfect condition.
Any security seal on the returned product must remain intact.

Contact

If you need help, contact our store Monday to Saturday, 9:00–14:00, excluding public holidays, or email info@beautycollection.gr.