House of MuaMua

The House of MuaMua brand was born in 2006 on the beaches of Bali by designer Ludovica Virga. The original concept was to create playful crochet dolls in honor of celebrities such as Karl Lagerfeld, Coco Chanel and Anna Wintour.

The brand developed and the first line of clothes and accessories became a fact in the following years with references to pop culture and smart messages from social media and everyday life.

Funky clothes and accessories from a young brand that creates statement pieces.

PRODUCT SHIPPING IN GREECE AND CYPRUS

Shipments are made daily from Monday to Friday from 9 am to 2 pm (excluding Saturdays and holidays). Parcels are sent throughout Greece & Cyprus from our store in Chalkida, Ermou 23 (tel. +30 22210 86322).

• Orders up to €69.90 have a shipping cost of €3.5. Free shipping for purchases from €70 and above (only for Greece)

• For product shipping to Cyprus, the shipping cost is €15

• The cash on delivery service is charged with an amount of €1.50 and applies exclusively for Greece up to the amount of €500 (for larger amounts see other payment methods)

• All products, if available, are shipped via ACS courier service and delivered within 2-5 working days from the day the order is confirmed (7-12 days for Cyprus).

• Exceptions apply in cases where parcel transport is not possible due to weather conditions, strikes, or holidays.

• If you wish to receive the parcel with your own courier service, then the shipping costs are your responsibility and the store bears no responsibility for any delays that may occur.

• Saturday deliveries are made after telephone arrangement with the customer and there is an extra charge for shipping.

• Orders placed by 14:00 on working days (Monday-Friday) are shipped the same day; otherwise, their processing and shipping take place the next working day.

• Orders are delivered between 9:00 - 17:00 at your location. Please ensure someone is available to receive and sign for your delivery. Otherwise, you will need to coordinate with the courier to arrange delivery.

• Store pickups are accepted after telephone arrangement (+30 22210 86322) for information regarding product availability and other details.

PRODUCT SHIPPING TO OTHER COUNTRIES

All products, if available, are shipped via courier service and delivered within 7-12 working days (Monday-Friday) from the day the order is confirmed.

• The shipping cost is €20 with DHL service within the European Union.

• The cash on delivery service is not available. All other payment methods apply, which you can see on the Payment Methods page.

RETURN POLICY

If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the delivery date of the order. You can either exchange your products or request a refund.

PRODUCT RETURN

You can return the product within (14) fourteen calendar days from its receipt as shown by the records of the courier company from which you received it. The product to be returned must be in excellent condition, unused/unworn, and in the product packaging as you received it without the packaging or product being altered in any way. Altered, used, or dirty products are not accepted.

The shipping details for the return of the packages are as follows:

PRODUCT EXCHANGE

• Applies only for Greece. The first product exchange (e.g., size, color, design, or product change) is made free of charge for the customer. Further returns/exchanges are charged €7 by the cooperating courier company ACS or Courier Center.
• We can replace the product or products or part of the order you returned with another color, size, or code, if availability at that time allows. If replacement is not possible due to unavailability of the requested product, color, size, etc., we offer alternative solutions such as a credit coupon for future purchases or a refund.
• If products were sold incorrectly or defective from the start, you can refuse to accept the products or request their replacement. In case of replacement, we will send you the order with the correct items without charging shipping costs or, if you prefer, a refund will be made.
• To make a return and exchange of the product at your location, you must fill out the product return form and place it inside the package for the courier company to collect.
• All returned products must be in their original quality condition and their tags must not have been removed. Products must be in excellent condition, unworn, unused, free of dirt, sealed, complete, and without any damage. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.
• Also, if the product you return has a security seal, it must not have been tampered with.
  

CONTACT

If you need further assistance, you can contact our store daily Monday-Saturday from 9 a.m. to 2 p.m. (except holidays) or via email at info@beautycollection.gr

ESHOP

Call center for orders
Tel: +30 22210 86322
Mon - Friday 9 a.m. - 2 p.m.

contact info

Ermou 23, Center of Chalkida
Chalkida, Evia PC. 34100
Hellas
Tel: +30 22210 86322

OPENING HOURS

Monday Wednesday
9:00-14:00
Tuesday, Thursday & Friday 
9: 00-14: 00 and 17: 30-21: 00
Saturday
9:00-14:30

EMAIL 

Contact us at this email: info@beautycollection.gr

METHODS OF PAYMENT

You can make your purchases from our online store in the following ways:

• REFUND (REFUND FEE €1.50 - APPLIES ONLY FOR GREECE FOR PURCHASES UP TO 500 EUROS)

In the Checkout process you can choose "Cash on Delivery" as your payment method. You can pay by cash on delivery at the moment you receive the products from the partner courier company. Payment is made in cash. No credit card needed. Cash on delivery has a charge of €1.50 and is only available in Greece for orders up to €500.

• BANK DEPOSIT

You can make your payments to one of the accounts in one of the cooperating banks you see below. In this case you will need to send us an email at info@beautycollection.grconfirmation of your paymentto the bank, for the amount you deposited, in which case your order will be completed with shipment, if the deposit appears in the account us.Please quote your order number in your payment to avoid delays. This process can take up to 2 business days, depending on the bank's process. Finally, any bank charges should be covered by the customer. It is necessary that the cardholder is also the buyer who executed the transaction.

ALPHA BANK

Beneficiary name: IOANNIS KARAPETAKOS AND CO. OE (Beauty Collection) 

SWIFT/BIC: CRBAGRAA 

Account number: 200002002023126 

IBAN: GR0701402000200002002023126

EUROBANK

Beneficiary name: IOANNIS KARAPETAKOS AND CO. OE (Beauty Collection)

SWIFT/BIC: ERBKGRAA

Account number: 00260213570200704318

IBAN: GR6602602130000570200704318

NATIONAL BANK OF GREECE

Beneficiary name: IOANNIS KARAPETAKOS AND CO. OE (Beauty Collection)

SWIFT/BIC: ETHNGRAA

Account number: 48800786898

IBAN: GR2901104880000048800786898

BANK OF PIRAEUS

Beneficiary name: IOANNIS KARAPETAKOS AND CO. OE (Beauty Collection)

SWIFT/BIC: PIRBGRAA

Account number: 5154068474979

IBAN: GR3601721540005154068474979

VIVA PAYMENT SERVICES

Beneficiary name: IOANNIS KARAPETAKOS AND CO. OE (Beauty Collection)

SWIFT/BIC: VPAYGRAA

IBAN: GR6070100000000968923719015

 

• PAYMENT BY CREDIT / DEBIT CARDS

You can pay for your purchases by charging your debit or credit card (VISA, MASTERCARD, DINERS, AMERICAN EXPRESS), as well as prepaid cards. During the credit card payment process you will need to fill in the number and expiration date of your credit card. In any case of purchase, the buyer must also be the owner of the card used for the transaction.

Note: There is a possibility of interest-free installments through the Viva Wallet service, after contacting our store by phone and via the new KLARNA payment service (up to 3 interest-free installments)

 

•  PAYMENT THROUGH PAYPAL

During the PayPal payment process, you will be redirected to the PayPal page and there you must follow the instructions you will find on the specific website and then complete your order by paying with your PayPal account. You may be asked for additional identification information you and there may be delays in shipping if this is deemed necessary.

 

• PAYMENT WITH KLARNA

Buy now and pay in 3 interest-free installments with Klarna ! No credit card!

1. Pay for your order in 3 interest-free installments  so that you can spread the cost of your purchase over time. 
2. The first payment is made upon confirmation of the order.
3. The remaining 2 payments are automatically collected every 30 days from the bank account, credit or debit card of your choice.
4. No additional fees, no interest. 

How do I pay with Klarna?

1. Add the products you want to your cart and proceed to checkout.
2. At the checkout, select payment with Klarna to pay in 3 interest-free installments and see the payment schedule.
3. Complete your purchase by filling in your details in the Klarna environment!

What is Klarna?

Klarna was founded in 2005 in Stockholm, Sweden, with the aim of making online shopping easier for consumers. It is now the world's leading payment and shopping service, providing smarter and more flexible shopping solutions to 90 million active consumers, to over 250,000 merchants in 17 countries.

How can I pay in 3 interest-free installments?

If your order meets the conditions you will be shown the option 'Pay in 3 installments' during checkout. The first payment is made upon order confirmation and the remaining 2 payments are automatically received every 30 days. All you need to do is add the debit or credit card details you want to use for automatic payments. We'll let you know when your payment is due – you can just sit back, relax and enjoy your purchase.

Is there any extra charge? 

There is no extra charge or interest for using the '3 Interest Free Installments' service with Klarna! With Klarna, you have the flexibility to make purchases without additional interest.

What information do I need to provide to pay with Klarna?

To pay via Klarna you will need to fill in your name, phone, email, & date of birth. The first time you use Klarna you will need to fill in your VAT number to confirm your identity. All payment information is processed securely. Klarna uses the highest standards to offer you protection of your data and personal information.